Munsee-Delaware Nation Bingo Hall is committed to protecting the personal information entrusted to us by our guests. The Personal Information Protection and Electronic Documents Act (PIPEDA) applies to information collected by Munsee-Delaware Nation Bingo Hall during its commercial activities as well as other applicable laws.
Munsee-Delaware Nation Bingo Hall’s privacy statement governs the collection, use, disclosure, and retention of your personal information. It explains what types of personal information is collected from our guests, how it may be used, and how you can access your personal information or ask us questions about our privacy practices.
This policy governs our practices with respect to personal information that we collect from our guests through our products, services, including our website.
WHAT IS PERSONAL INFORMATION
Under applicable privacy law(s), ‘personal information’ means recorded information about an identifiable individual. Munsee-Delaware Nation Bingo Hall may collect the following types of personal information:
Identity information, including, first and last name
Contact information, including your address, email address, phone number.
Transaction information, like play history, and customer service history.
Munsee-Delaware Nation Bingo Hall may collect your information for the administration of Loyalty Programs, or regulatory obligations. In each instance, we include a ‘Notice of Collection’ that describes exactly why we are collecting the information, how your personal information will be used, by whom, and why, as detailed below:
Munsee-Delaware Nation Bingo Hall collects personal information to better serve our guests and provide a memorable player experience tailored to you. When you request to be a part of the Munsee-Delaware Nation Bingo Hall Loyalty program, we collect your personal information to offer promotional materials, to deliver marketing information, and to ensure that our guests are uniquely identifiable to access their loyalty account which allows our guests to control and monitor their loyalty points, play, and upcoming events.
We may collect our guests’ information and transaction history to create a better gaming experience for our guests and improve our product offerings.
We may collect our guests’ personal information to ensure that we comply with applicable laws and maintain the integrity of our operations. Through collecting our guests’ personal information, we ensure that our guests are eligible to win prizes, the physical security of our guests and premises are maintained through surveillance.
Munsee-Delaware Nation Bingo Hall may disclose your personal information to our marketing partners. In all cases, our third-party partners are contractually obligated to protect your personal information and Munsee-Delaware Nation Bingo Hall will not be responsible for any misuse of that information. Munsee-Delaware Nation Bingo Hall or its vendors will not sell, rent, or lease your personal information.
In some cases, we may be required to disclose your personal information to fulfill our regulatory obligations, or to law enforcement where required by law. The Alcohol and Gaming Commission of Ontario regulates gaming in Ontario, and as such may require access to your personal information in the commission of its duties as regulator.
All records are retained in accordance with Munsee-Delaware Nation Bingo Hall’s Records Retention Policy and every effort is made to ensure that personal information retained by Munsee-Delaware Nation Bingo Hall is up to date, accurate and complete. Any records no longer required are retained per our records retention policy and securely destroyed, unless otherwise requested by our guests.
Access to personal information is strictly controlled for those employees who administer programs like marketing programs, loyalty or promotional programs.
Your rights are important to Munsee-Delaware Nation Bingo Hall. At any time, you may access your Loyalty Club account and update your information, as well as update your preferences. At any time, you may access your personal information and you may request corrections to your personal information entrusted to us. Please contact the Munsee-Delaware Nation Bingo Hall management via email, or per the contact information shown below. At any time, you may request or ‘opt-out’ of communications from Munsee-Delaware Nation Bingo Hall either by phone, in person, or by clicking the ‘unsubscribe’ link in emails (if applicable) generated by Munsee-Delaware Nation Bingo Hall and sent to you. Munsee-Delaware Nation Bingo Hall will not send you emails or text messages unless you have provided consent and/or ‘opted-in.’
The Munsee-Delaware Nation Bingo Hall website uses cookies. Cookies are text files placed on a device when a user visits a website. Cookies may be temporary, or permanent- for example when you save your username on a website, it is considered a ‘persistent’ or ‘permanent’ cookie. Munsee-Delaware Bingo Hall uses cookies, but third parties may also use cookies (advertising/marketing partners). Cookies are used to improve the customer service experience when using our website by improving your access to our site. For example, cookies allow a more seamless and quick experience when logging into your account(s), if applicable.
If you have any questions at all regarding our Privacy Policy, please contact Management at Munsee-Delaware Nation Bingo Hall by phone, email, or mail:
